Got questions? Are they Frequently Asked? If you like, give our list of below a quick perusal. Of course, if you do not find that which you seek (or just want to chat), feel free to drop us a line at momentum@beinspiredbrands.com
Getting Started
One of the reasons we love the Motivate Wrap™ is that besides being super-comfortable, it fits *any* size wrist! There are no clasps to worry about, just loop it around your wrist until it's just right.
Pro-tip: Lace them on in half the time by by only unlacing *one* side of your shoelaces and then sliding the FootNote™ on!
Just as no 2 snowflakes are exactly alike, your customized piece may look slightly different from those shown on our website. Expect slight variations in the letter placement or alignment. As jewelry artists, we strive to make each piece look beautiful!
We've done a lot of work with Sterling Silver - we LOVE silver! However, there are some very convincing advantages to using aluminum for this sort of jewelry. The material is extremely lightweight, doesn't tarnish, can get wet with no effect, and is hypo-allergenic, even more so than Sterling! Of course, these pros don't come without a con or two. The main disadvantage being that the metal is quite soft, and may scratch over time.
Care Instructions
Our aluminum pendants (used in the majority of our jewelry) will not tarnish.
Copper will naturally tarnish over time. Storing your copper jewelry in an airtight plastic bag may help. We also recommend using the jewelry polishing cloth that we include with these pieces to maintain their bright, beautiful shine.
Our new mini SPARK bracelet is .999 fine silver or 24k gold electroplated over a pewter pendant and will tarnish over time. We recommend protecting from sprays, detergents, and lotions and not completely submerging in water to help prolong the lifespan of these pieces.
Absolutely! However, although the pendants will not be damaged, in order to prolong the color and lifespan of the wraps and cuffs we recommend removing your jewelry before doing dishes or otherwise working with detergents and chemicals. Please note: NO jewelry should be worn in chlorinated swimming pools! Pool chemicals are very harsh - if it can eat your swimsuit, it will destroy your jewelry too!
The Motivate Wraps™ are hand-washable in cold water, simply hang to dry.
While our new mini SPARK bracelets can get wet, please be aware that repeated exposure could hasten the tarnishing of the electroplated 24k gold and .999 fine silver exterior.
Shipping
Standard shipping fees within the United States of America are $3.75 for the first item, and $1.00 for each additional item, up to approximately 6 or 7 items. Beyond that, there is a slight increase in charges for larger packaging. All packages are sent USPS First Class mail (usual delivery time 4-6 business days), unless Priority Shipping is chosen, in which case 2- (to 3) day delivery is used for a higher fee. USPS Priority Mail delivery typically takes 2 days, but can take 3 days for certain domestic locations. We ship out of Salina, KS.
*Please note: due to Covid-19, our International shipping abilities have been restricted. Please email us at momentum@beinspiredbrands.com with any questions.
* *Update 12/15/20: unfortunately due to Brexit regulations, we are no longer able to ship to the UK.*
Canada: Shipping to Canada starts at $13.50.
Shipping to Canada does not offer delivery confirmation or tracking numbers and requires anywhere from 10-21 business days for delivery. Please note: Canadian orders may not be rush ordered. Also: Buyer is responsible for any duties or additional taxes (such as VAT) that may be assessed at the border upon delivery.
International shipping is available worldwide! International shipping starts at $14.00.
International shipping does not offer delivery confirmation or tracking numbers and requires anywhere from 10-21 business days for delivery. Please note: International orders may not be rush ordered. Also: Buyer is responsible for any duties or additional taxes (such as VAT) that may be assessed at the border upon delivery.
*COVID-19 NOTICE- USPS is no longer guaranteeing orders to be delivered in a specific time frame, (including priority mail) and multiple processing centers are very behind. Please be aware that your package may not arrive when it is estimated to, and it may be held up in transit or at a location for more than 5 days. Your patience is appreciated!
Most orders ship the next business day after the order is placed. Some exceptions apply.
During times of high order volume, such as major sales, new inventory arrivals, events, or the holiday season, orders may take up to 5-7 business days to ship.
Please ensure that your email is spelled out correctly in order to receive your order updates, emails with typos will not go through.
All questions and concerns can be sent to us at momentum@beinspiredbrands.com. We are always happy to help!
***If you need to receive your order by a specific date, PLEASE email momentum@beinspiredbrands.com BEFORE placing your order****
Other Important Information
We are required by law to collect sales tax on orders shipped to CA, IL, IN, MI, MN, NC, PA, WA, and WI. Appropriate charges will be added to your merchandise total and displayed on your final order confirmation. Click here to learn more about the latest changes to online sales tax regulations: http://www.ncsl.org/research/fiscal-policy/e-fairness-legislation-overview.aspx
